I’m just back from three days at HOW Design Live — the premier event for folks in the creative professions (graphic and web design, advertising, marcomm and related fields). HOW remains close to my heart, since I spent many years managing the brand and helping to host the conference. (This year, I developed a content strategy, helped with a big chunk of writing and covered the event live on social media … big fun!)
Unexpectedly — and perhaps unintentionally — a prominent theme pulsed through the event, linking many of they keynote presentations. It was a theme of kindness. Simon Sinek talked about it. So did Tina Roth Eisenberg and Tom Peters. Brené Brown touched on it, too.
This event wasn’t JUST about the work — it was about being nice to each other at work. And people responded. Everyone I talked to had picked up on it. It was this sort of primal energy that fed the entire crowd.
As Simon Sinek pointed out, workplaces large and small have lost their way. Profits come before people. Workers are laid off without conscience, and the rest of the team are pressured to pick up the slack. The pace of work is inhumane. Technology is beyond disruptive; it’s poisonous. When did it become OK for managers to email employees on weekends and expect them to respond? When did the pace of work pick up such that people can’t even breathe, let alone connect with colleagues and create really incredible new ideas? Yes, companies exist to create profit — and in doing so create jobs and build communities — but so much of this profit focus is incredibly short term, and it’s destroying people.
Why do we think the independent workforce is booming now? People are getting off the freakin’ treadmill.
What do we do about this? Five keywords emerged at HOW Design Live, words that might point to a better path:
Trust. This is a big one. Companies don’t trust their employees to make smart decisions, to take ownership of their work, to fall and learn from mistakes. Employees don’t trust that companies have people (themselves, or their customers) as their primary focus. Trust isn’t an asset on a resume or a function on a job description. It’s earned. Managers earn trust by digging into the trenches, working alongside their teams, telling them, “I have your back” and then living those words. Employees earn trust by recognizing what needs to be done and stepping up, rising to challenges, being honest when they’re confused or when they make mistakes.
Truth. This goes hand in hand with trust, doesn’t it? In politically charged workplaces, it’s impossible to have honest conversations. People say one thing and do another, throw each other under the bus. Brené Brown talked about how we have to own our flaws, be honest about our failures — or others will use those things to define us. We have to control our own stories.
Try. I enjoyed hearing Angie Myung and Ted Vadakan, the founders of Poketo, talk about the by-the-seat-of-their-pants startup story. They moved in with Ted’s parents, picked and packed orders themselves, made some bad decisions about inventory. They just gave it a whirl, and now they have an influential brand that brings art into people’s everyday lives. They tried.
Treat. As in, treat people kindly. Why are there so many assholes? Where is it written that if you’re unsure about yourself or your capabilities you get to mask that by being a bully? One great piece of advice from Sinek: When someone asks for a minute of your time, close the laptop and put your phone in a drawer. Disconnect from technology — entirely — and give them your full attention. Attention, he said, is the purest form of generosity.
Thanks. Tom Peters gave an enjoyably curmudgeonly rant that wandered all over the map. But he ended with the two most important words in business: Thank you. Thank you speaks truthfully and builds trust. We don’t say ‘thank you’ enough.
So, let’s all commit to this, shall we: Say thanks every day (every hour?). Try stuff. Be nice. Be honest and authentic. Support each other to build trust. Put the phones away and just talk.